This policy explains how returns, exchanges, refunds, and cancellations work on THROTTLEIN, and is provided in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. THROTTLEIN operates an exchange-first model: most returns are resolved by replacement/exchange, with refunds limited to specific cases described below. Because THROTTLEIN is a marketplace, returns are fulfilled by the seller of your item, with THROTTLEIN acting as facilitator and mediator.
Return window
You may raise a return/exchange request within 5 days of delivery, unless a longer window is stated on the product page.
Return eligibility
To be eligible, the item must be returned:
- Authentic and exactly as dispatched by the seller.
- Unused and in original, fully-packed condition with all tags, manuals, bills, and invoices.
- Undamaged — items damaged by the buyer after delivery are not eligible.
Return reasons & who pays return shipping
- Defective, wrong item, or damaged in transit — the seller bears the return shipping and resolves it via replacement or, where a replacement isn't possible, a refund.
- Size/fit or change of mind (where allowed) — resolved by exchange only, and the buyer bears the return shipping. Change-of-mind returns are not eligible for a cash refund.
Refunds (when they apply)
Refunds are issued only where an exchange/replacement is not possible — for example, a confirmed defective/wrong item that is out of stock, or an order the seller cannot fulfil. When due:
- The refund is made to the original payment method (or to your bank/UPI for COD orders).
- Refunds are processed after the returned item is received and inspected, typically within 5–7 business days; your bank may take additional time to reflect the credit.
Return process
- Go to My Account → Orders, open the order, and choose Return / Replace with a reason.
- The seller (with THROTTLEIN's oversight) reviews the request.
- If approved, a pickup is scheduled via our logistics partner (Shiprocket), or return instructions are shared.
- The item is inspected against the eligibility conditions above before the exchange/refund is completed.
Replacements & exchanges
Where available, you can exchange for a different size or an identical replacement. If the item is unavailable, a refund is processed instead (per the refund rules above).
Cancellations
- Buyer-side: you can cancel before dispatch at no cost from My Account → Orders. Once dispatched, an order cannot be cancelled — use the return/exchange flow instead.
- Seller-side: a seller may cancel if the item is out of stock or cannot be fulfilled; prepaid amounts are refunded.
Non-returnable items
For safety, hygiene, and authenticity reasons, the following are generally not returnable unless they arrive defective or damaged in transit:
- Helmets and protective gear that have been used or whose seal/tag is removed (safety standards).
- Custom-made or fitted gear.
- Items returned without original tags, bills, or invoices.
- Items damaged or altered by the buyer.
Abuse & fraud
Fraudulent claims, tampering, or serial/return abuse may lead to rejected returns and account action.
Dispute resolution
If a buyer and seller disagree on a return, THROTTLEIN will mediate and take a fair decision based on the evidence (photos, tracking, condition on inspection).
Safety note — helmets & protective gear
Helmets and protective equipment protect lives. Returns of such items are restricted by safety and hygiene standards; used or seal-broken safety gear cannot be resold and is therefore non-returnable except for genuine defects.
Contact us
Need help with a return? Email info@throttlein.com with your order number.
THROTTLEIN is operated by Noseberry Private Limited, TS-1201, 12th Floor, Galaxy Blue Sapphire Plaza, Plot No. C-03, Sector-4, Greater Noida West, Uttar Pradesh – 201309, India. GSTIN: 09AAGCN8874N1ZG.