This Cancellation Policy explains when and how an order on THROTTLEIN can be cancelled. It works together with our Returns, Refunds & Cancellations Policy.
Buyer cancellation — before dispatch
You can cancel an order free of charge before it is dispatched:
- Go to My Account → Orders and open the order.
- Choose Cancel order and confirm.
Buyer cancellation — after dispatch
Once an order has been dispatched it can no longer be cancelled. You may refuse delivery or raise a return/exchange after delivery, subject to the Returns, Refunds & Cancellations Policy.
Seller / THROTTLEIN cancellation
An order may be cancelled by the seller or THROTTLEIN if:
- The item is out of stock or cannot be fulfilled.
- There is an obvious pricing or listing error.
- The transaction is suspected to be fraudulent or unauthorised.
- The delivery address is outside the serviceable area.
Partial cancellation
For orders containing items from multiple sellers, you may cancel individual items that haven't yet been dispatched while keeping the rest of the order.
Cash on Delivery (COD)
COD orders can be cancelled before dispatch at no cost. Repeated refusal of COD deliveries may affect your ability to use COD in future.
Refund timeline
Where a refund is due on cancellation, it is processed to the original payment method, typically within 5–7 business days; your bank may take additional time to reflect the credit.
Contact us
Need help cancelling an order? Email info@throttlein.com with your order number.
THROTTLEIN is operated by Noseberry Private Limited, TS-1201, 12th Floor, Galaxy Blue Sapphire Plaza, Plot No. C-03, Sector-4, Greater Noida West, Uttar Pradesh – 201309, India. GSTIN: 09AAGCN8874N1ZG.